Our Customer Promise

Our Customer Promise

The Adairs retail team aim to make customers feel confident and informed in their purchasing decisions and assist with co-ordinating their desired look. Our 'Customer Promise' is our commitment to giving our customers a truly great experience each and every time.

When you shop with Adairs we promise:

  • Our stores will inspire you;
  • We are as passionate about linen as you are;
  • To get to know you and help you with what you are looking for;
  • To make it easy for you to create the home you want;
  • You will be happy with your purchase; if not, we will happily refund
'Because at Adairs… ´It's about the customer, always!'

Providing great customer service also extends to our Customer Support office and Distribution Centres. Superior internal customer support ensures our team in store are well supported and are in the best position to successfully assist our external customers.

Our promise to our internal customers
When you deal with Customer Support, we will help you help your customer by:

  • Making you our Immediate Priority
  • Responding at the latest by close of business the next working day
  • Getting it right the first time
  • Communicating clearly and taking ownership of our actions
  • Living by our culture commitments