We're Hiring

This is Adairs:

We are clear about why we exist…. To create WOW…. Our passion and purpose is to provide inspiration and expertise; enabling everyone to weave their own story of home.

We are proudly Australian owned and ASX listed, with over 170 stores across Australia and New Zealand (and still growing) and a large online business, we believe in rewarding positive results and are a company that values passion, collaboration and persistence.

With ambitious goals to achieve by 2026, the next couple of years are incredibly exciting for Adairs, as we grow our network of stores and invest in the customer journey, technology and most importantly better understand our customers.

About The Opportunity:

Together with our team in stores, our customer support team are given the ultimate power to set the tone for our customers and deliver and exceptional experience.  It’s your helpful attitude that promotes our brand and shapes a positive first and lasting impression. This role has an incredible opportunity to make a customer’s day, change their mind and convert them into an even more loyal customer!   

How you will spend your day:

• Work across multiple channels in communicating with our customers through phone, emails, social media and live chat 
• Some of the typical requests we see are updates on tracking orders, updating account details, product enquiries, returns and more
• Manage escalated resolution calls
• Liaise with delivery suppliers to ensure we are striving for customer satisfaction
• Manage and maintain department documents in a timely and accurate manner

About You:

• You are passionate about delivering great customer service and have a willingness to learn
• Always on the lookout for better ways of doing things and are open to change
• Having worked within customer service previously, you understand the importance in offering the best service
• Exceptional time management and organisation skills, wo
• Working collaboratively and within a fast-paced team environment is where you thrive 

What To Expect at Adairs:

Our people are everything to us, and we’re big believers in making our workplace fun and energising. It’s why we provide the following tools and benefits to help you thrive in your role:

• A passionate team who love what they do and are great at it
• Team member discounts ─ 50% off full price styles, 15% off sale styles and free shipping
• Access to tailored learning and development programs through our very own Adairs Academy
• Access to a wellness program which includes free events to help you achieve a healthy work-life balance
• Confidential and free access to our Employee Assistance Program for team members and their family (from financial planning, health and wellness right through to legal)

What Next:

If you’ve got what we value and you value what we’ve got, let us hear it.

To submit your interest, please click “apply now” and include a cover letter outlining why this is the right opportunity for you along with your resume and you will hear from us.