We're Hiring

Adairs & The Opportunity:

With a new CEO, Adairs is embarking on a huge transformation to become Australia’s Ultimate Home Style Destination.

Working closely with our in-store team, our customer support team plays a key role in setting the tone for every customer interaction and delivering an outstanding experience. Your friendly and proactive approach helps strengthen our brand and leaves a lasting positive impression. In this role, you’ll have the unique opportunity to brighten a customer’s day, shift their perspective, and turn them into a loyal advocate for our business.

How you will spend your day:

• Work across multiple channels in communicating with our customers through phone, emails, social media and live chat 
• Some of the typical requests we see are updates on tracking orders, updating account details, product enquiries, returns and more
• Manage escalated resolution calls
• Liaise with delivery suppliers to ensure we are striving for customer satisfaction
• Manage and maintain department documents in a timely and accurate manner

 
About You:

• You are passionate about delivering great customer service and have a willingness to learn
• Always on the lookout for better ways of doing things and are open to change
• Having worked within customer service previously, you understand the importance in offering the best service
• Exceptional time management and organisation skills, wo
• Working collaboratively and within a fast-paced team environment is where you thrive 

Make Home Your Career:

Our people are everything to us, and we’re big believers in making our workplace fun and energising. It’s why we provide the following tools and benefits to help you thrive in your role.

• A passionate team who love what they do and are great at it
• Access to our infamous sample sales
• Awesome team discounts 50% off full price styles, 15% off sale styles and free shipping
• Impressive EAP partner to support you in all areas of life; health, finance, relationships etc
• Access to tailored learning and development programs through our very own Adairs Academy
• Access to a wellness program which includes free events to help you achieve a healthy work-life balance

What Next:

If you're ready to take the next step in your career and join a fantastic Customer Service team, click 'Apply Now' and submit your resume to express your interest.