We're Hiring

This is Adairs:

We are clear about why we exist…. To create WOW…. Our passion and purpose is to provide inspiration and expertise; enabling everyone to weave their own story of home.

We know our people, product and loyal customers are our defining point of difference in our market and are better working together in order deliver outstanding results as it’s always… always about the customer!

We are proudly Australian owned and ASX listed, with over 170 stores across Australia and New Zealand (and still growing) and a large online business, we believe in rewarding positive results and are a company that value passion, collaboration and persistence.

About the Opportunity:

Reporting to the Service Delivery Manager with the purpose to be a first responder of Technology issues for our store and support office team.  Due to the nature of this role, you will need to be available to work on a rostered basis between the hours of 6am and 6pm including some weekends.

• Providing 1st level Technology support for Support Office and Stores
• Troubleshooting incidents & requests including software, hardware, communications and networks until resolution and customer satisfaction
• Identify and escalate IT related issues that require further investigation
• Produce and update documentation in support of day-to-day Service Desk operations

About You:

• You are patient and supportive by nature
• A communication style to provide a great customer experience as the first responder to technology issues
• Attention to detail in documenting processes and incident resolution
• Well-rounded abilities in troubleshooting all operating systems, software, hardware, telephone, and network related issues
• Knowledge in some of the following technology areas: user account admin (Active Directory, Office 365, Window 10), GPO, DHCP and DNS
• Good understanding of ITIL principles and processes would be preferred
• Experience working in a retail environment would be beneficial

Our Awesome Perks

Our people are everything to us, and we’re big believers in making our workplace fun and energising. It’s why we provide the following tools and benefits to help you thrive in your role:

• Team member discounts ─ 50% off full price styles, 15% off sale styles and free shipping
• Access to tailored learning and development programs through our very own Adairs Academy
• Invitations to our sample sales
• Discounted health insurance and pet insurance thanks to our partnership with Medibank
• Discounted superannuation membership fees thanks to our partnership with REST
• Confidential and free access to our Employee Assistance Program for team members and their family
• Recognition for exceptional individual and team performances at our annual awards night

What Next:

To submit your interest, please click “apply now” and include a cover letter outlining why this is the right opportunity for you and how you meet the “what it takes to be great” along with your resume and you will hear from us.